TERMS AND CONDITIONS Chanchal By Nature (chanchalbynature.com) Effective Date: 9th Jun 2026 Last Updated: 9th Jun 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of chanchalbynature.com and any purchase you make from us. By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms.

These Terms constitute a legally binding agreement between you ("customer", "you") and NexGen Solutions, the owner and operator of the brand Chanchal By Nature ("we", "us", "our"), located at Badhera, Tehsil Haroli, Una, Himachal Pradesh – 177209, India.

If you do not agree to these Terms, please do not place an order.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age

• You are purchasing for personal use and not for resale

• You are located within India

• The information you have provided is accurate and complete

3. Products

3.1 All products sold on chanchalbynature.com are dietary supplements manufactured in compliance with applicable FSSAI regulations. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

3.2 Product images on the website are for illustrative purposes. Actual packaging may vary slightly.

3.3 We reserve the right to discontinue or modify any product at any time without prior notice.

4. Minimum Order

4.1 The minimum order quantity on chanchalbynature.com is 2 bottles per order.

4.2 Orders placed below this minimum will not be processed and will be automatically cancelled with a full refund.

5. Pricing and Payment

5.1 All prices displayed on chanchalbynature.com are in Indian Rupees (₹) and are inclusive of all applicable taxes including GST. There are no hidden charges.

5.2 Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of checkout.

5.3 Payment must be made in full at the time of placing the order. We accept payments through our authorised payment gateway.

5.4 We do not store your card, UPI, or banking credentials. All payment transactions are encrypted and processed securely by our payment gateway partner.

6. Order Confirmation

6.1 An order is confirmed only upon receipt of a confirmation email from us to your registered email address. This confirmation constitutes acceptance of your order.

6.2 We reserve the right to cancel any order at our discretion — for example, in cases of pricing errors, stock unavailability, or suspected fraudulent activity. In such cases, a full refund will be issued promptly.

6.3 Please ensure your delivery address and contact details are accurate at the time of ordering. We are not liable for failed deliveries resulting from incorrect information provided by you.

7. Cancellation

7.1 You may cancel your order within 2 hours of placing it, provided the order has not yet been dispatched.

7.2 To cancel, email us immediately at [support@chanchalbynature.com] with your order number and the subject line "ORDER CANCELLATION".

7.3 If the cancellation request is received within 2 hours and before dispatch, a full refund will be processed within 7–10 business days to your original payment method.

7.4 Once an order has been dispatched, it cannot be cancelled. You may refer to our Refund & Return Policy for options available post-delivery.

8. Delivery

8.1 We deliver pan-India. Delivery is free of charge on all orders.

8.2 Estimated delivery timelines will be communicated at the time of order confirmation. While we endeavour to meet these timelines, we are not liable for delays caused by courier partners, weather conditions, natural disasters, or any other circumstances beyond our control.

8.3 Delivery will be made to the address provided at checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by you.

8.4 Risk of loss or damage to the product passes to you upon successful delivery to your address.

9. Subscription Orders

We currently offer one-time purchases only. We intend to introduce a subscription option in the future. When available, subscription terms will be clearly communicated at the time of sign-up and will form part of these Terms.

10. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms by reference and available on the website. Please read it carefully before placing your order.

11. Health Disclaimer

11.1 Chanchal By Nature products are dietary supplements intended to support general health and wellness. They are not a substitute for a balanced diet, medical advice, or prescribed medication.

11.2 If you are pregnant, nursing, have a pre-existing medical condition, or are on any medication, please consult your doctor before using our products.

11.3 Results may vary from person to person. We make no guarantee of specific health outcomes.

12. Intellectual Property

All content on chanchalbynature.com — including the brand name Chanchal By Nature, logo, product names, images, text, and design — is the intellectual property of NexGen Solutions and is protected under applicable Indian law. You may not reproduce, distribute, or use any of this content without our prior written permission.

13. Limitation of Liability

To the maximum extent permitted by applicable law, NexGen Solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability in any circumstance shall not exceed the amount paid by you for the specific order in question.

14. Governing Law and Dispute Resolution

14.1 These Terms shall be governed by and construed in accordance with the laws of India.

14.2 Any dispute arising out of or in connection with these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of Una, Himachal Pradesh, India — consistent with our place of business.

14.3 We encourage you to contact us first at [info@chanchalbynature.com] to resolve any grievance informally before pursuing legal action.

15. Amendments

We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on this page with an updated "Last Updated" date. Continued use of the website or placing of orders after such changes constitutes your acceptance of the revised Terms.

16. Contact Us

For any queries related to these Terms, write to us at: [info@chanchalbynature.com] Chanchal By Nature | NexGen Solutions, Badhera, Tehsil Haroli, Una, Himachal Pradesh – 177209, India