PRIVACY POLICY Chanchal By Nature (chanchalbynature.com) Effective Date: 9th June 2026 Last Updated: 9th June 2026

1. Introduction

Chanchal By Nature ("we", "us", "our") is a brand owned and operated by NexGen Solutions, located at Badhera, Tehsil Haroli, Una, Himachal Pradesh – 177209, India.

We are committed to protecting your personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA) and all other applicable laws.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a data principal.

2. What Personal Data We Collect

When you interact with our website or place an order, we may collect the following:

a) Information you provide directly:

• Full name

• Delivery address

• Email address

• Phone number

• Payment information (processed securely through our payment gateway; we do not store card or UPI details on our servers)

b) Information collected automatically:

• IP address and browser type

• Pages visited and time spent on the website

• Device and operating system information

c) Information collected in the future (with your prior consent):

• Email address for newsletter and promotional communications

• Marketing preferences

3. Why We Collect Your Data (Purpose of Processing)

We collect and process your personal data only for the following purposes:

• Order fulfilment: Processing your purchase, arranging delivery, and managing returns or refunds

• Customer support: Responding to your queries or complaints

• Legal compliance: Meeting our obligations under applicable Indian laws including GST, consumer protection, and food safety regulations

• Marketing communications: Only where you have explicitly opted in — we will seek your separate consent before sending any promotional emails or messages

• Website analytics: To understand how our website is used and improve your experience (analytics tools may be added in future, and this policy will be updated accordingly)

We do not use your personal data for any purpose beyond what is stated above.

4. Legal Basis for Processing

Under the DPDPA 2023, we process your personal data on the following bases:

• Consent: For marketing communications and any non-essential data processing

• Contractual necessity: To fulfil your order and deliver your purchase

• Legal obligation: Where required by Indian law

5. Payment Processing

Payments on chanchalbynature.com are processed through a third-party payment gateway. We do not store, see, or have access to your full card number, CVV, or UPI credentials. All payment transactions are encrypted and handled directly by the payment processor under their own privacy and security standards.

6. Data Sharing

We do not sell, rent, or trade your personal data to any third party.

We may share your data only with:

• Logistics and courier partners — solely to deliver your order (name, address, phone number)

• Payment gateway providers — to process your transaction securely

• Legal and regulatory authorities — where required by law or court order

All third parties we share data with are contractually required to handle your data securely and only for the stated purpose.

7. Data Retention

We retain your personal data only for as long as necessary:

• Order and transaction data: 7 years (as required under Indian tax and accounting laws)

• Marketing consent records: Until you withdraw consent

• Customer support correspondence: 2 years from resolution

After the applicable retention period, your data is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. At present, we use only essential cookies required for the website to function.

In the future, we may add analytics tools (such as Google Analytics) and advertising pixels (such as Meta Pixel). When we do, we will update this policy and seek your consent where required under applicable law.

You can control cookie settings through your browser at any time.

9. Your Rights as a Data Principal

Under the DPDPA 2023, you have the following rights:

• Right to access — Know what personal data we hold about you

• Right to correction — Request correction of inaccurate data

• Right to erasure — Request deletion of your data, subject to our legal retention obligations

• Right to withdraw consent — At any time, for any consent-based processing (e.g., marketing emails)

• Right to grievance redressal — Raise a complaint with our Data Protection Officer

To exercise any of these rights, write to us at [support@chanchalbynature.com].

We will respond within 30 days of receiving your request.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our payment processing is handled through encrypted, PCI-DSS compliant gateways.

However, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you as required under the DPDPA 2023.

11. Children's Privacy

Our products are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with their data, please contact us immediately and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time as our business grows or as required by law. The updated policy will always be available on this page with a revised "Last Updated" date. For significant changes, we will notify you by email if we hold your contact details.

13. Grievance Officer

In accordance with the DPDPA 2023 and the Information Technology Act, 2000, we have appointed a Grievance Officer:

Name: Arvind Sohal Email: [info@chanchalbynature.com] Address: NexGen Solutions, Badhera, Tehsil Haroli, Una, Himachal Pradesh – 177209, India Response Time: Within 30 days of receiving a complaint

14. Contact Us

For any privacy-related queries, write to us at: [info@chanchalbynature.com] Chanchal By Nature | NexGen Solutions, Badhera, Tehsil Haroli, Una, Himachal Pradesh – 177209, India